Terms & Conditions

 

Your use of the Riptide Promotions web site (the "Site") is governed by the policies, terms, and conditions set forth below. Please read the following information carefully. By using this Site or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below. If you do not agree to these terms and conditions, please do not use this website and please do not submit any orders for products or services.

These terms and conditions may be changed by Riptide Promotions in the future. It is your responsibility as a user to periodically return to this page to review the terms and conditions for amendments. The amended terms shall take effect automatically the day they are posted on the site. Your continued use of the Riptide Promotions web site following any amendments will constitute agreement to such amendments.

Prices

All prices listed are in US Dollars. We accept Visa, MasterCard, Discover and American Express credit cards. A 1.5% bank fee will apply to credit cards on Non-US Banks. We also accept company checks, allow 7-10 business days for check to clear before your order is processed. We may also accept company Purchase Orders from accredited Government Agencies or Academic Institutions. Prices change constantly. We make every effort to keep prices and product information as up to date as possible, however due to raw material pricing and availability prices are subject to change without notice. Pricing and shipping estimates verbally quoted by our Customer Service group are valid for 5 days unless stated otherwise.

 

Shipped Quantity

Although we try to ship exact amounts of each product ordered, due to the nature of custom printing there will be occasional over / under runs. The industry standard is +/- 10% for most products with the exception of paper and plastic bags which mary vary +/- 20%, we will invoice you for the exact quantity shipped.

Shipping

Minimum shipping amount for any order is $5.99. Shipping charges will vary by order and are based on the total shipping weight of your order and will be calculated automatically upon invoicing. Standard shipping costs are calculated based on ground shipping rates to commercial addresses. Sorry but we do not ship to international countries.

 

Privacy Statement

All information submitted to Riptide Promotions will remain private and will not be sold, traded or distributed in any manner. All information is kept confidential unless the user requests otherwise. All information provided to Riptide Promotions is used for internal purposes only, including payment and company and email address. Your privacy is important to us.

 

Product Representations

Every effort has been made to ensure all product images, proofs and virtual proofs are accurate and true to the product. However, due to changes in stock, screen color variations and other factors, we encourage you to request a sample before placing your order so that you can be sure the product is exactly what you're expecting. Small variations in images and virtual proof are to be expected and will not result in credit or returns.

Changes to An Order

Any changes to an order must be confirmed in writing, e-mail or fax. Changes may delay your shipment. Please check with your Customer Service representative.

Order Cancellation

Once an order is placed (meaning your proof has been approved and/or payment received) we may not be able to change or cancel an order. Orders cancelled after an order has been placed will be charged a $35.00 service fee plus setup / screen costs, proof costs, art charges and the cost of any work completed. These fees will be billed at Riptide Promotions discretion. 

Returns / Refunds

We at Riptide Promotions stand behind our products. However, as we offer customized products once an item is in production, changes, cancellations or refunds can't be made. We guarantee the product will meet your written specifications. We will not accept returned merchandise unless you receive the incorrect product which you have ordered or the product is printed incorrectly or the product is defective. You must notify Riptide Promotions in writing within fifteen days of receiving any defective product. After fifteen days we are unable to provide a credit. Blank items are non-returnable. Please call our Customer Care Department with any concerns: 866-355-5171. We do not accept unauthorized returns.

Drinkware

Unless otherwise noted, our drinkware items are for non-commercial use and hand washing is recommended. Unless stated, do not microwave any drinkware items. Fluid capacities are approximate and should not be used as a standard of measure. Imprints may distort on tapered products such as mugs, megaphones, cups and funnels.

Prices & Availability

Because of the fast-moving nature of our industry, prices and availability are subject to change without notice. If a product is not in stock when you place your order (for example, not yet available or sold out), we will do our best to let you know and to let you know when we anticipate the product will be available. Anticipated delivery dates are dependent upon vendor supplies and other factors and are subject to change. We believe that day-in, day-out, our pricing is very attractive relative to our competition. Combined with our product assortment, product availability and service level, we believe that we offer a compelling shopping experience. With that in mind, we do not "match" competitor's pricing, offer price protection, or provide qualtity quoted