About Us | FAQ
If you have shopped around online for advertising promotional products or custom apparel, you’ve undoubtedly realized that hundreds of web sites offer you the same thing and have forgotten about value. At Riptide Promotions we think you deserve better. Real savings combined with honest to goodness customer service. Our entire team is focused on your needs and making your promotional product buying experience a pleasant one.
We can custom imprint just about anything you can imagine and have access to thousands of items and our website is updated daily enabling us to react quickly to supplier sales!
We offer professional digitizing, embroidery and in-house screen printing, to meet every budget. Our full service graphics staff is second to none!
Looking for ideas, or a particular item? Just Ask – We’re happy to help! Just call or email us and we will work to find the right items for you, your employees or customers!
Call anytime you have a question: 1-866-355-5171
Hours: Monday – Thursday: 8:30am – 5:00pm EST, Friday: 8:00am – 4:30pm EST
All prices listed are in US Dollars. We accept Visa, MasterCard, Discover and American Express credit cards. A 1.5% bank fee will apply to credit cards on Non-US Banks. We also accept company checks, allow 7-10 business days for check to clear before your order is processed. We may also accept company Purchase Orders from accredited Government Agencies or Academic Institutions. Prices change constantly. We make every effort to keep prices and product information as up to date as possible, however due to raw material pricing and availability prices are subject to change without notice. Pricing and shipping estimates verbally quoted by our Customer Service group are valid for 7 days unless states otherwise.
What File Formats Do We Accept. Vector artwork such Adobe Illustrator (.AI or .EPS), Corel Draw (.CDR) is preferred. We request that any text be converted to outlines (curves) prior to sending your file. High quality/high resolution files such as Adobe Acrobat (.PDF), .TIFF or Adobe Photoshop (.PSD) may also be acceptable. We ask that these files be sized to 100% or larger than the actual print size, and at least 600 dpi. Depending on the size and quality of the image, we may or may not be able to use images or logos saved in Microsoft Word (.DOC) or low resolution/quality files such as .JPG .PNG or .GIF
We send a free design proof to ensure your satisfaction prior to producing each product. We want to ensure your design is printed accurately and professionally. After two proofs a nominal art charge may apply. Please contact your Customer Service rep for assistance with design layout or questions.
Most products will have a setup fee. We try to reduce or eliminate these fees as much as possible. When ordering multiple products a setup fee may apply to each product due to the unique print area and/or print method.
Although we try to ship exact amounts of each product ordered, due to the nature of custom printing there will be occasional over / under runs. The industry standard is +/- 10% for most products with the exception of paper and plastic bags which mary vary +/- 20%, we will invoice you for the exact quantity shipped.
Minimum shipping amount for any order is $5.99. Shipping charges will vary by order and are based on the total shipping weight of your order and will be calculated automatically upon invoicing. Standard shipping costs are calculated based on ground shipping rates to commercial addresses. Sorry but we do not ship to international countries.
What File Formats Do We Accept? Vector artwork such Adobe Illustrator (.AI or .EPS), Corel Draw (.CDR) is preferred. We request that any text be converted to outlines (curves) prior to sending your file. High quality/high resolution files such as Adobe Acrobat (.PDF), .TIFF or Adobe Photoshop (.PSD) may also be acceptable. We ask that these files be sized to 100% or larger than the actual print size, and at least 600 dpi. Maximum file size for download is 5mb. Depending on the size and quality of the image, we may or may not be able to use images or logos saved in Microsoft Word (.DOC) or low resolution/quality files such as .JPG .PNG or .GIF
All information submitted to Riptide Promotions will remain private and will not be sold, traded or distributed in any manner. All information is kept confidential unless the user requests otherwise. All information provided to Riptide Promotions is used for internal purposes only, including payment and company and email addressed. Your privacy is important to us.
We encourage our customers to try before you buy. For existing customers we will send out samples($3.00 or less) free of charge using your UPS or Federal Express shipping account. You may request samples by contacting Riptide Customer Care 1-866-355-5171
For RUSH sample requests, we can expedite by using your UPS or FedEx account number or charge your credit card. Please note that we reserve the right to refuse sample orders at our discretion.
Every effort has been made to ensure all product images, proofs and virtual proofs are accurate and true to the product. However, due to changes in stock, screen color variations and other factors, we encourage you to request a sample before placing your order so that you can be sure teh product is exactly what you’re expecting. Small variations in images and virtual proof are to be expected and will not result in credit or returns.
Changes to An Order
Any changes to an order must be confirmed in writing, e-mail or fax. Changes may delay your shipment. Please check with your Customer Service representative.
Once an order is placed we may not be able to change or cancel an order. Orders cancelled after proof approval will be charged 20% of the total order value plus setup / screen costs and the cost of any work completed at the time of production.
We at Riptide Promotions stand behind our products. However, as we offer with customized products once an item is in production, changes or cancellations or refunds can’t be made.
We guarantee the product will meet your written specifications. We will not accept returned merchandise unless you receive the incorrect product which you have ordered or the product is printed incorrectly or the product is defective. You must notify Riptide Promotions in writing within fifteen days of receiving any defective product. After fifteen days we are unable to provide a credit. Blank items are non-returnable. Please call our Customer Care Department with any concerns: 866-355-5171. We do not accept unauthorized returns.
Unless otherwise noted, our drinkware items are for non-commercial use and hand washing is recommended. Unless stated, do not microwave any drinkware items. Fluid capacities are approximate and should not be used as a standard of measure. Imprints may distort on tapered products such as mugs, megaphones, cups and funnels.
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